End User Computing
End-user computing (EUC) refers to systems in which non-programmers can create working applications. EUC is a group of approaches to computing that aim to better integrate end users into the computing environment.
We use our extensive experience and broad expertise to help you find ways to create an end-user computing environment by reviewing the following:
- Strategy, architecture and deployment
- Application management
- Extensive device policy frameworks
- Identity management
- Expense management
- Compliance
- Security
- Procurement
- End user support
End-user computing has changed. Multichannel support is now a must, and over 80% of incidents are due to diverse end-user devices increasing the cost and complexity of support operations.
End-user computing services reimagine end-user touch points by better aligning effective technology and analytics to IT service management processes. This delivers personalized services that enhance business productivity and customer satisfaction, and reduce service desk spend.